Privacy
Last Updated, April 2025
teamimprover.com ('Website') is provided by teamimprover.com Ltd ('we'/'us'/'our'). In doing so, we may be in a position to receive and process personal information relating to you. As the controller of this information, we're providing this Privacy Notice ('Notice') to explain our approach to personal information. This Notice forms part of our Terms & Conditions, which govern the use of this Website.
Of course, you may browse parts of this Website without providing any information about yourself and without accepting cookies. In that case, it's unlikely we'll possess and process any information relating to you.
Sometimes, when you take a new service or product from us, or discuss taking a new service or product but decide against it, we might wish to provide you with further information about similar services or products by email or other written electronic communication. In that situation, we'll always give you the opportunity to refuse to receive that further information and you can change your mind at any point (opt-out) by contacting our Data Protection Officer. We'll endeavour to remind you of your right to opt-out on each occasion that we provide such information.
What information we collect, use and why?
We envisage collecting the following types of information from you:
- Full Name
- Job Title
- Country of Residence
- Related TeamImprover Product
- Your Message
We only collect personal information when it is directly provided by you, via our online contact form or email.
Data protection, privacy and security are important to us, and we shall only use your personal information for specified purposes and shall not keep such personal information longer than is necessary to fulfil these purposes.
The following are examples of such purposes:
- To help us to identify you when you contact us.
- To respond to a product enquiry.
- To respond to a support question.
- To allow us to carry out marketing analysis.
- When it's required by law.
We will not disclose your personal information to any third party.
Protecting information
We have strict security measures to protect personal information. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software to encrypt information you input. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
Your Data Protection Rights
- Your right of access: You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification: You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure: You have the right to ask us to delete your personal information.
- Your right to restriction of processing: You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing: You have the right to object to the processing of your personal data.
- Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
- Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
To make a data protection rights request, please contact us via email or our contact form.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent: We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
How to complain
If you have any concerns about our use of your personal data, you can contact our Data Protection Officer via email or our contact form.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO
The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113